Technology Services
Over a decade age, the NonProfit HelpDesk was the first nonprofit technology provider for New York City nonprofits. Since then we have helped hundreds of nonprofits make the most of technology to do good, better.
We offer the highest quality technology services with a unique understanding of your nonprofit’s challenges and assets. Our services are available through one time visits targeting specific issues or no-worry contracts to maintain your entire technology infrastructure.
Technology Assessment and IntegrationThe Assessment includes a comprehensive analysis of the technology currently in use, examining opportunities for utilizing technology to help an organization meet its short-term and long-term goals. The Integration brings the Technology Assessment to life by addressing budget and funding concerns and providing training and support for staff and other stakeholders. Troubleshooting and Remote HelpDeskThe NonProfit HelpDesk offers on-call technology troubleshooting services per diem or through a full service contract. The Remote HelpDesk monitors contracted clients’ networks, alerting the technology team to problems, resolving issues remotely or ensuring a technology specialist makes an on-site visit to correct a problem. In addition, the online HelpDesk Ticket System allows organizations to request troubleshooting assistance and track service requests via an online ticket system. Acquisition AssistanceMany funders require organizations to obtain competitive bids on all technology purchases. The NonProfit HelpDesk identifies appropriate vendors for technology products and assists organizations in getting bids. NonProfit Management SoftwareThe NonProfit HelpDesk offers a variety of customized software programs to help a nonprofit organize its data, track services and ease reporting. |
NetworkingNetworking computers allows files, software and databases to be shared between individual users and essential data to be backed up securely. The NonProfit HelpDesk sets up the physical wiring of a network as well as the technological configurations. In addition to network installations, the NonProfit HelpDesk offers updates and troubleshooting to maintain existing networks. Security & BackupThe NonProfit HelpDesk offers a full range of security and backup services to protect important data in the event of a natural disaster or a computer virus. The NonProfit HelpDesk installs and configures advanced firewalls, sets up policies for internal network security, and configures restricted access to data, as required. Website DevelopmentA website is an essential marketing tool for any organization, but can be a daunting and expensive project. The NonProfit HelpDesk offers a streamlined process to help a nonprofit organize its information while creating an appropriate and effective website. |
